Refund and Returns Policy

Refund & Return Policy

At Thread Revolution, we strive to ensure that you are completely satisfied with your purchase. We understand that sometimes you may need to return or exchange an item, and we want to make the process as easy and straightforward as possible. Please read our policy below to understand your rights and how to proceed.

1. Return Eligibility

You may return any item purchased from www.threadrevolution.co.in for a full refund or exchange, provided that the following conditions are met:

• The item must be returned within 30 days from the date of delivery.
• The item must be unused, unworn, and in the same condition as you received it.
• The item must be returned in its original packaging, including any tags, labels, or accessories that came with it.
• A proof of purchase, such as an order confirmation or receipt, must be included with the return.

2. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons, including but not limited to:

• Undergarments and intimate apparel
• Customized or personalized items
• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at sales@threadrevolution.co.in with your order number and reason for the return.
2. Receive Instructions: Our team will provide you with detailed instructions on how to return the item, including the return shipping address.
3. Pack and Ship: Carefully pack the item in its original packaging and ship it back to us using a trackable shipping method. You are responsible for the cost of return shipping unless the item is being returned due to an error on our part (e.g., incorrect or defective item).

4. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If the return is approved:

• The payment will be refunded with original payment method within 7-10 business days of receiving the returned item.
• Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., incorrect or defective item).
• If the refund is delayed or does not appear in your account after 10 business days, please contact your bank or credit card provider, as it may take some time for the refund to be officially posted.

5. Exchanges

If you would like to exchange an item for a different size, color, or style:

• Please follow the return process outlined above and indicate that you would like an exchange.
• Once we receive your returned item, we will process the exchange and ship the new item to you at no additional shipping cost (within India).
• Exchanges are subject to availability, and if the requested item is no longer in stock, we will issue a full refund.

6. Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item:

• Please contact us immediately at support@threadrevolution.co.in with your order number and a description of the issue.
• We may request photos of the damaged or defective item for verification purposes.
• We will provide instructions for returning the item and will cover the cost of return shipping. You will have the option to receive a full refund or a replacement item at no additional cost.

7. Cancellations

Orders can only be canceled if they have not yet been shipped. If you wish to cancel your order:

• Please contact us as soon as possible at sales@threadrevolution.co.in with your order number.
• If the order has already been shipped, you will need to follow the return process once you receive the item.

8. Contact Information

If you have any questions or concerns about our Refund & Return Policy, please feel free to contact our customer service team at:

Email: sales@threadrevolution.co.in
Phone: 9310464315